Plush Pups LLC Policies


Emergencies: In the event of an emergency, I authorize Plush Pups LLC to immediately seek professional veterinarian attention for my pet (at my expense). I understand that all attempts will be made to contact me in the event of an emergency.


Coat Condition: I understand that Plush Pups LLC puts my pet’s comfort above all else. In the event that my pet’s coat is matted, I understand that the groomer may have to shave the mats out rather than perform a painful dematting procedure. I also understand that if my pet is severely matted, that there is an increased risk for clipper burn or cuts to occur. I understand that all attempts will be made to prevent this, however in many extreme mat conditions, it is unavoidable. I also understand that matted pets take additional time to groom so there will be an additional fee added on to the regular grooming price if my pet’s coat is matted. 


We DO NOT groom or bathe dogs with fleas.  If your dog has fleas, all fleas must be gone before bringing them to Plush Pups LLC.  If we find that your dog has any fleas, it will receive an emergency flea bath and you will be charged additional fees both for the flea bath & for decontaminating the shop.


Health: I understand that grooming can be stressful to some pets and I will inform the groomer if my pet has any heart conditions or any stress related issues prior to grooming. I also understand that it is necessary to have my pet up to date on all vaccinations prior to every grooming.


Cancellation Policy: I understand that if I need to change my appointment time or cancel it, that I must give at least a 24 hour notice so that the appointment time can be made available to another client. If two appointments are missed without giving notice, I will then be required to pre-pay prior to scheduling any future appointments. 


All charges for service are to be paid at time of pick up of pet, or in advance with cash, card, or check.  If a check is not honored or returned for any reason there will be an NSF fee of $50.00.


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Name (Printed)                                                                                                              Pet(s) Name


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